Here is what happens from the moment you call to the moment your vehicle is dropped off. You get a clear price before any truck leaves, and updates while the driver is on the way.
24/7 Towing Service
(470) 903-1003
Every tow follows the same path, at noon or at three in the morning. Each stage has a job: get the right truck to the right place, protect your vehicle, and keep you informed.
Below, you will see all six stages in order. After that, you will see how the path changes for a roadside fix, a crash scene, a private property removal, and a business account.
Your part is small. You tell us where you are, what you drive, and where it should go. We handle the rest. If you are not sure we cover your area, check our service areas. More answers are on our FAQ page.
A dispatcher answers at any hour, holidays included. Start with the most important fact: are you in a safe spot? If not, get to safety or call 911 first.
Then give us your location, your vehicle, and the problem. A cross street, an exit number, or a landmark works better than a guess at an address.
The dispatcher asks whether the wheels turn, the steering works, and the engine starts. We also ask if the vehicle is all wheel drive, lowered, electric, or loaded with cargo.
If you are in a garage, we ask about the height limit. We also note the drop off point. These short questions keep the wrong truck from showing up. Our drivers are background checked and trained, and you can meet the team on our about page.
Before a truck is sent, you hear the price. It depends on the service, the vehicle, the distance, and the time of day. Ask for the total, not just a starting number.
If the job changes on site, such as a jump start that becomes a tow, we give you the updated price before any new work begins.
We send the closest free truck, not the next one in line. You get an arrival estimate, then a call or text once the driver is on the way.
Traffic moves the clock. Rush hour on I-285 or a crash on the Connector can stretch a trip, and we tell you when it does. For safety steps on a shoulder, read our roadside assistance guide.
The driver confirms the vehicle and the destination, then picks the method. A flatbed carries the whole vehicle. A wheel lift pulls it on two wheels. Large trucks and buses need heavy duty equipment.
The vehicle is strapped down before it moves. Take valuables and loose items out first, and tell the driver about any damage or leaks you noticed.
The driver delivers the vehicle to the place you named, such as a shop, your home, or a dealer, and lets you know when the job is complete.
Before you sign off, look the vehicle over. Ask about anything that looks different from when it left your hands. Questions after the job? Use our contact page.
Not every call ends with a tow. Here is how the path shifts.
A jump start, lockout, tire change, or fuel delivery skips the loading stage. If the fix fails, the same driver tows you, with no second call.
Safety comes first. Police may direct the scene, and the driver follows their lead. A car in a hard spot may need a winch or a rotator.
These tows start with the property, not the vehicle owner, and follow Georgia sign and permit rules.
Companies get an account with quicker dispatch and a single monthly bill.
You call and describe the problem. Dispatch checks the details, quotes the price, and sends the closest truck. The driver secures the vehicle, takes it to your drop off point, and tells you when the job is done.
A dispatcher confirms your location, the vehicle, and the drop off point, then tells you the price. After that, the closest free truck heads to you, and you get an arrival time and an update when the driver is on the way.
It helps. If you cannot be there, tell dispatch when you call and we will explain what we need, such as who can confirm the vehicle and the drop off point.
Yes. Name a repair shop, your home, or a dealer when you call, and we include that trip in the price.
Stay in a safe place, keep your phone on, and have your ID and keys ready. On a highway, keep your seat belt on and your hazards flashing, and leave the car only in a fire or other clear danger.
The price you hear is for the work we discuss. If the job changes, you get the updated price before any new work begins.
It starts with the property owner, not you. Georgia law requires posted signs and a state permit for the tow company, caps the rates with a statewide tariff, and gives you the first 24 hours of storage at no charge.
Say so when you call. A vehicle that does not roll or steer may need a flatbed with a winch, or a winch out if it is in a ditch or a tight spot.
